Use live chat if you are registered, or contact Paddy Power on X; support is available 24/7.
If you are a registered user, start with live chat. X is the other Paddy Power support channel, and both routes are covered by 24/7 support.
Choose the channel that best suits your situation and prepare the relevant account details before contacting support.
| Contact channel | How to open it | Opening hours |
|---|---|---|
| Live chat | Use it as a registered user | 24/7 |
| X | Contact Paddy Power on X | 24/7 |
Support is in English. Keep your explanation concise at first, then provide the relevant details when asked.
Prepare the account, transaction and device details connected with the problem. This gives support a clear starting point and reduces back-and-forth questions.
Remove passwords, full payment details, security answers and one-time codes from screenshots or messages. Share only the information needed to identify the issue.
Next step
Paddy PowerBegin with the action you took and the result you received. For example, explain whether you were trying to log in, make a deposit, place a bet or withdraw funds, then state what happened instead.
Add the time of the event, any message displayed and whether the problem still occurs. Say what outcome you need, such as an explanation, a correction or help completing the action.
For a promotion query, include the offer name, any code, the action you completed and the point at which the offer did not work as expected. Keep confirmation messages or screenshots that show the relevant promotion, while removing sensitive account information.
If the issue concerns free spins, explain which part of the promotion did not work as expected.
Save the date, channel and main points of each conversation. Keep any reference, message or screenshot that records the problem and the response, without retaining unnecessary security information.
If the issue remains unresolved, refer to your records when contacting support again so the history is clear.
Author: Simon Young
Casino and Sportsbook Writer · Author
Simon Young writes casino and sportsbook content.
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